Returns & Exchanges

At Arrae, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, tagged items. Our goal is to ensure your wardrobe feels as good as it looks with a seamless, stress-free return process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your preferred return method to generate a pre-paid shipping label, which will be sent directly to your email for easy printing.

• 3.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached, and secure the pre-paid label to the outside of the parcel.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.